Returns, Refunds and Exchange Policy / JackRussellApps LLC

Revised August 19, 2022

Items that have been personalized (PND) cannot be returned as they are unique to the buyer. We are not responsible for misspelled name drops as the customer inserts the text desired into the purchase themselves and is not reviewed by our staff.

If you request an item to be returned due to manufacturer defect, please send an email, click here. Please include the order number, date of the order and details as to the manufacturing defect. You may send photos of the defects with your email.

1. If your request for return is approved; we will assign you a return tracking number for return.
The item returned must be in unused condition. Any item that has been worn, used or altered will not be accepted for return or exchange.

2. Please mail the item (at your expense) to:
Attn: Returns Customer Service
709 Manitowoc St.
Menasha, WI 54952

3. Include in your package a signed letter stating the reason for your return and the original packing slip and receipt.

Approved Exchanges are only for the same design, color and size of the original order.

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